Privacy Policy

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Privacy Policy

Last updated: 8 August 2026

Nest & Stitch Studio respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or purchase from us.

For the purposes of UK data protection law, Nest & Stitch Studio is the data controller responsible for the personal information collected through this website.

Information we may collect

When you browse our website, place an order, contact us or interact with Nest & Stitch Studio, we may collect information including:

• Your name
• Billing and delivery address
• Email address
• Telephone number
• Details relating to your order or enquiry
• Personalisation information you provide for bespoke products
• Payment and transaction information
• Information about how you use our website
• Marketing preferences, where applicable

We only collect personal information that is necessary to provide our products and services, fulfil orders, communicate with customers, operate our website and meet our legal obligations.

 How we use your personal information

We may use your personal information to:

• Process, make and fulfil your orders
• Create personalised or bespoke products using the information you provide
• Arrange delivery and provide order updates
• Respond to questions, enquiries or customer service requests
• Process payments and refunds
• Maintain appropriate business, tax and accounting records
• Prevent fraud and protect our website and business
• Improve our website, products and customer experience
• Send marketing communications where you have given consent or where otherwise permitted by law
• Comply with our legal and regulatory obligations

Our legal basis for using your information

Under UK data protection law, we must have a lawful reason for using your personal information. Depending on the circumstances, we may process your information because:

• It is necessary to fulfil a contract with you, such as processing and delivering your order
• We have a legal obligation, including maintaining appropriate tax and accounting records
• We have a legitimate business interest, such as responding to enquiries, preventing fraud and improving our services, where those interests do not override your rights
• You have given us your consent, for example for certain marketing communications

You can withdraw your consent to marketing at any time.

 Payments

When you make a purchase through our website, payments are processed securely by third-party payment providers. Nest & Stitch Studio does not directly store your full debit or credit card details.

Payment providers may collect and process information necessary to complete your transaction in accordance with their own privacy policies and legal obligations.

Who we share your information with

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our business and fulfil your order. These may include:

• Website hosting and e-commerce service providers
• Secure payment processors
• Delivery and postal services
• Email and communication providers
• Accounting, bookkeeping or professional service providers
• IT, website analytics and security providers
• Government bodies, HMRC, regulators or law enforcement where we are legally required to do so

We only share information that is reasonably necessary for the relevant service.

International data transfers

Some of the service providers we use may process or store information outside the United Kingdom. Where this happens, we take appropriate steps to ensure your personal information receives the protections required by UK data protection law.

Cookies and website technology

Our website may use cookies and similar technologies to help it function correctly, remember preferences, understand how visitors use the site and improve the customer experience.

Some cookies are necessary for the website and online shop to operate. Other cookies, such as analytics or marketing cookies, may require your consent.

Where consent is required, you can choose whether to accept these cookies through the cookie controls provided on our website. You can also manage cookies through your browser settings.

Marketing communications

We may send you marketing communications about Nest & Stitch Studio products, offers or news where you have given your consent or where we are otherwise permitted to do so under applicable law.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

We will not sell your personal information to other businesses for their own marketing purposes.

Social media

Nest & Stitch Studio uses social media platforms to promote our products and communicate with customers. If you interact with us through social media, the relevant platform may also process your personal information according to its own privacy policy.

Information you choose to make publicly available through social media may be visible to other users.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, providing customer service and meeting our legal, tax and accounting obligations.

Different types of information may need to be kept for different periods. When personal information is no longer required, we will securely delete or anonymise it where appropriate.

Your data protection rights

Under UK data protection law, you may have rights regarding the personal information we hold about you. These can include the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict how we use your information in certain circumstances
• Object to certain uses of your personal information
• Ask for certain information to be transferred to you or another organisation
• Withdraw your consent where we rely on consent to process your information

These rights are not absolute and may depend on the circumstances and our legal obligations.

If you wish to exercise any of these rights, please contact Nest & Stitch Studio using the contact details provided below.

Keeping your information secure

We take reasonable technical and organisational measures to protect the personal information we hold against loss, misuse, unauthorised access, alteration or disclosure.

Contacting us about your personal information

If you have any questions about this Privacy Policy, the personal information we hold about you, or you wish to exercise any of your data protection rights, please contact:

Nest & Stitch Studio
Email: info@nestandstitchstudio.co.uk
Website: nestandstitchstudio.co.uk

Making a complaint

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements. When we make changes, we will update the “Last updated” date at the top of this page.

Payments & Payment Information

When you place an order, your payment will be processed securely by the payment provider available through our website.

Nest & Stitch Studio does not normally receive or store your full debit or credit card details. Payment providers may process your personal information in accordance with their own privacy policies.

We may receive information relating to your transaction, such as payment status, transaction reference and the amount paid, where necessary to process and manage your order.

Sharing Your Personal Information

We do not sell your personal information.

We may share personal information with trusted third parties where necessary to operate our business and fulfil your order. These may include:

• Website and ecommerce service providers
• Payment processors
• Delivery and postal providers
• IT, hosting and technical service providers
• Professional advisers such as accountants, where necessary
• Government bodies, regulators or law-enforcement authorities where we are legally required to do so

We only share information that is reasonably necessary for the relevant service.

International Data Transfers

Some of the service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will rely on appropriate safeguards or other lawful mechanisms required under UK data protection law.

Cookies & Analytics

Our website may use cookies and similar technologies to help it function correctly, remember preferences, understand how visitors use the website and improve our services.

Some cookies are necessary for the operation of the website. Other cookies, such as analytics or marketing cookies, may require your consent.

Where required, you can choose whether to accept optional cookies through the cookie controls available on our website. You can also manage cookies through your browser settings.

Third-party services used by our website may also place cookies in accordance with their own privacy policies.

Marketing Communications

We may send you marketing communications about Nest & Stitch Studio products, offers or news where you have consented to receive them or where we are otherwise permitted to do so by law.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us.

We will not sell your personal information to other organisations for their own marketing purposes.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service and meeting our legal, tax and accounting obligations.

Different types of information may be kept for different periods depending on the reason we hold it and any legal requirements that apply.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Your Data Protection Rights

Under UK data protection law, depending on the circumstances, you may have rights including:

• The right to ask for access to the personal information we hold about you
• The right to ask us to correct inaccurate or incomplete information
• The right to ask us to delete your personal information in certain circumstances
• The right to ask us to restrict how we use your information in certain circumstances
• The right to object to certain uses of your personal information
• The right to data portability in certain circumstances
• The right to withdraw consent where we rely on consent to process your information

You will not normally have to pay a fee to exercise these rights.

Complaints

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to address your concerns.

You also have the right to raise a concern with the UK Information Commissioner's Office (ICO), the UK's data protection regulator.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact:

Nest & Stitch Studio
Email: info@nestandstitchstudio.co.uk
Website: nestandstitchstudio.co.uk

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements. The latest version will be published on this page with an updated revision date.